Terms and conditions

Please note that these Terms & Conditions do not affect your statutory rights as a consumer.  You must not use our website if you do not agree to these Terms & Conditions.

​Website Terms & Conditions

The images displayed on this website are owned by froufrou so any unauthorised use of these images would be a breach of copyright law.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.  We cannot provide any warranty or guarantee for the accuracy, timeliness or completeness of the information and materials presented on our website. Such information and materials may contain inaccuracies or errors and we exclude any liability involved with these inaccuracies or errors. We will not be liable for your use of information or materials on this website. Use of information and materials is done so entirely at your own risk and it is your responsibility to ensure that the products, services and information available on our website are suitable for your specific purpose.

Any unauthorised use of our website may be a criminal offense and/or give rise to a claim for damages.

Questions about our Terms & Conditions should be sent to us via email.

​Ordering Terms & Conditions

Change an order
Please contact us by phone or email, if you would like to make any changes to an order.  You may not be able to make changes within the 24 hours prior to the delivery time selected. However please note that additional charges may apply to any changes accepted within this period.

Order process
We require full payment at the point of order. You will receive an email confirmation for your order and receipt of payment. You may need to check your junk email folder as the confirmation may be sent there by your security settings.  Please check the email order confirmation carefully and notify us by phone or email if any items are incorrect.  You can pay for an order using a debit or credit card.

It is your responsibility to ensure that the correct delivery details are provided to us which includes the delivery address and contact phone number.  It is your responsibility to ensure that there is someone available to accept the delivery at the delivery address. We cannot accept any liability in the late delivery of an order due to incorrect or insufficient delivery details provided. In addition, we do not accept any responsibility for costs incurred due to errors made with products delivered.

Please note that any undelivered products will be held by us for an additional 24 hours and an additional delivery charge will be applicable if you request a new delivery time.

We are not liable for any complaint concerning our delivery which is not raised within 24 hours of delivery.

Our cupcakes are handmade and handcrafted using the freshest and best quality ingredients. Therefore, cupcakes delivered to you may vary from the photographs shown on our website. The photographs on our website are for illustrative purposes only.

We appreciate that taste is a personal matter and subjective. We cannot accept the return of products only because you do not like the taste. However, we welcome your feedback.

​If upon delivery of your order you find that the products are incorrect, incomplete or damaged then please notify us by phone or email within 24 hours of receiving your order.

​If the product is not as per the order confirmation email or damaged then we will refund your purchase. You are required to provide a photograph to support such a refund. You must retain the damaged goods (including the packaging) for our inspection and subject to our review of the error or damage (and these Terms & Conditions), we will refund the total price you have paid for your order.

​We are not liable for any complaint concerning our products which is not raised within 24 hours of delivery.

If we receive an order cancellation at least 24 hours before the delivery time then we can guarantee a full refund. Any other order cancellation requests outside of this time period will not be part or fully refunded.

We will make a refund payment to the debit card or credit card used by you for the original order. Ownership of the products will transfer to us once a refund payment has been made to you.

We reserve the right to make price changes without prior notice. However, we can guarantee that no price increase will apply to a confirmed order that has been paid for the price at the point of order.

Our delivery charges are calculated separately from the price of our products. Refer to our Delivery page for more details.

We are confident that you will be satisfied with your purchase of our products. However, if you are not completely satisfied with your purchase (either the product or the service) then please contactus.

We may publish photographs of your order onto our social media and/or our website.

Please refer to our Ingredients & Allergens which provides dietary information. Therefore, we do not accept any liability for any damage or distress caused (either health related or otherwise) by the consumption of our products. 

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